Alessia Mazzamauro 26787002 January 21st 2018 Vermont Teddy Bear

Mazzamauro 26787002

21st 2018

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Vermont Teddy Bear Company (VTB) is a
privately owned company that was founded in 1981 by John Sortino. VTB has extended
marketing base to BearGrams plush toys, PajamaGrams and Calyx Flowers floral arrangements.
VTB sales are mostly seasonal, with a large amount of their sales occurring
during Valentine’s Day, Mother’s Day, and Christmas. The Chief information officer (CIO),
Bob Stetzel, is interested in better aligning IT with their business
operational needs and goals. He has two projects in mind, either investing in
full featured ERP packages or taking other steps that would more quickly yield
tangible results.

The first issue is the limited business
knowledge of the CIO Bob Stetzel. There is a small number of employees who have
the operational knowledge to run the day to day operations during peak seasons.
Stetzel’s IT staff consist of only seven IT
professionals and they have previously worked in troubleshooting and
problem-solving and have limited knowledge in application development, system
and software upgrades. Another
IT challenges faced by the company is its inefficient information
infrastructure that includes package software applications supported by many
different vendors. This means that each department is using different software
and program packages. Stetzel is looking to use a more efficient IT
infrastructure in order to be less dependent on middleware and will support
current needs in the operation. As previously mentioned, this will be a
challenge given the lack of knowledge and training of the current IT

An alternative solution would be to have
every employee know all of the systems that VTB has in place. The problem with
this solution is the amount of money it would take to train each of the
employees to learn all of the systems they have in place. Another alternative would
be to implement an Enterprise Resource Planning (ERP) system, in order to lessen
the dependency on middleware applications. By incorporating this package, every
department would utilize similar programs instead of all using different ones. The
issue with the middleware software is that it struggles to handle the majority
of the business needs during peak ordering systems. This would be the best
solution since having every department using different systems could lead to
critical errors and could also prolong the correction process to these errors.  An issue with this alternative is in the short
run, implementing ERP will be costly since they will need to train each of the
employees to learn all of the systems they have in place. However, it will be
worth it in the long run with the advancement of the company.