AS2 Portfolio Professional Skills LSBN003-Jan-18 Maciej Gerard Klimek LON170928019 Content

AS2 Portfolio

Professional Skills

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Maciej Gerard Klimek


Task 1. Case Study Analysis

1. Identify problems presented in the case study…………………………

2. What could have been the causes of the described conflict? …..

3. Haw could have this conflict been avoided?…………………………..

4. As a manager, how would you deal with the described situation?…………………………………………………………………………..

Task 2. Servant Leadership

a. What is Servant Leadership? …………………………………………………….

b. How might implementing the principles of Servant Leadership
benefit the company described in the case study?…………………..

Case Study Analysis

Identify problem presented in the case study

The main problem in presented case study, is lack of proper leadership in part of management. Previous and new. That contributing to conflicting situation between the teams. The best preforming team have unfair advantage because of their holiday destination. Additional cause of conflict is in the winning team himself, also created by the poor management, not lessening and fallow up on issues raised by the team members. Sara and Adam have completely two different styles of work. Sara prefers to work steady each day, wen Adam usually waits until just the deadline. Both being valuable members of the team, but in the collaborative task the differences of work ethics creating open conflict between them. Jane also distancing her self from the team, because her manager not fallowing up o issue raised by her. See ask for increase of her basic salary or a reduction in her hours. Lack of management reaction push her to look for work elsewhere.

What could have been the Cause of the described conflict?

The causes of presented conflict, lay in the management styles. Transactional approach of leading the seven sales teams, seams right in this case. However, applied without active involvement from manager e.g. listening, immediately resolving reported issues – comments from team members, caused it to build up the conflict. Not reacting with proposal to discharge the tension, went down to a drop efficiency, and same animosity between the teams. The new manager, lack of analysing mistakes of its predecessor, who was too much focusing on companywide strategies, neglecting the growing problems in sales groups.

In Business Transactional leadership, is often the best leadership style to use. “Transactional leaders show integrity, and they know how to develop a robust and inspiring vision of the future. They motivate people to achieve this vision, they manage its delivery, and they build ever stronger and more successful teams. “(Mind tools 2018).

How could have this conflict been avoided?

The previous manager should show leadership trait, to recognize the growing complication in specific group, and between sales teams.
Divide his time between strategic development of the company, and basic group structure.
The new manager should recognize the problem from falling sales and apply appropriate solutions. If he responded immediately, and he would be involved, he would stop financial losses resulting from smaller sales, also the growing dissatisfaction between team.
“Contemporary theories of leadership, they lean to the statement that, these traits can be learned and worked out through constant work on the self.” (Mind tools 2018).

In the case of the previous manager as well as the new one in the given example, we see that you cannot focus on large matters only, neglecting the basic – individual small groups. Their members are very important factors of the company development strategy. He should set the appropriate rules for all groups and equally listen to the comments of individuals in groups- applying that trait of Servant leadership.

As a manager, haw would you deal with the described situation?

Conflict management

As a manager, I would try to plan my time more effectively. I mean, I would devote the right amount of time to recognize the problem – why the value of sales falls, listened to comments and all sales groups, and their individual members. There still would be a company strategy for my main purpose, but before that I would introduce changes in the program award.

Monthly bonus with the best results for the individual team I would keep in place. I would also introduce the rotation of the best-selling destination, depending on the results of the remaining six groups. Making the takeover by the second team – bestselling destination,
if after taking the second place it also increases its sales by 5% from the previous month’s ranking. I would also introduce everyday motivating meetings.

For half an hour every day at the beginning of the work team with the highest sales from the previous day, to present what sales techniques they used, and what good and bad experience they had from that day. The rest of the six groups listening to these experiences would not only motivate themselves appropriately, but also acquired the first-hand knowledge from the best performers. Also, it would affect to better get to know the groups and possible problems appearing in them.

Negotiation skills

I would also set a time for personal hearing and sensible solutions of potential problems or conflicts. Providing a more transparent solution with rotation. I could then devote the rest to the strategies for further development. I think that, by following so, the whole seven team can incense sales value overall. This will also help them to integrate more and will remove the suspicion, that best results are only dependent on the attractive location.

Hearing Sarah’s problems and understanding Adam’s working style, I would confront them together – explain how good team they are and that this work is about working in a group. If they are going deeper, after introducing new rules of efficiency and rotation, they may lose not only the chances of a bonus but also their earnings are reduced in relation to the number of sales. They must find platforms for understanding in a way they work with each other, that it depends only on themselves.

For Jane, I would also have a similar answer, the key to higher earnings is team work, and better results. If she wants to reduce her working hours, she must be able to achieve results in shorter time, and establish with her team, an option that she will work less hours.
My role is to establish strategy and principles, and control and enforce them equally for everyone.

Servant Leadership

What is Servant Leadership?

“Servant leadership is an age-old concept, a term loosely used to suggest that a leader’s primary role is to serve others, especially employees.” (Heskett 2013).
We have many examples from history, about person, who believes in service of his fallowers, nurturing, defending, being example- role model, listening to fallowers, and sharing in their concern. For example, Martin Luther King, who teach as “Darkness only we can overcome with light, and hate we can drive out with love “, or Rosa Park, give us an example of servant leadership, starting movement for the end of segregation.

“I think the simplest way to explain it would be to say that servant leaders focus on identifying and meeting the needs of others rather than trying to acquire power, wealth, and fame for themselves.” (Keith 2010).

Heaver facilitating the following: Individual development, empowerment, collective work-long term welfare of the fallowers, believing in ethical and professional responsibility. Requires character traits that are usually innate, but you can also create them by continually improving yourself. “The Servant Leader is servant first…”. (Greenleaf 1970).

Integrity and lead with generosity can create positive corporate culture. Listening to the people is one of central tenets of serving them. This is not a technique, rather adopted way how you are behaving in longer time. Is very similar to Transactional leadership style and has common qualities for democratic leadership style. Stakeholders and team members can have stronger relationship, more trust and better engagement. It can also lead to increased innovation. (Mind tools 2018).

The Servant Leader don’t discriminate who they give work. They give to everybody in the organisation, the reason for that is efficiency, Keith (2010) explain, “if you’re really paying attention, then you can provide the programs, products, and services that people really want.”

How might implementing the principles of Servant Leadership
benefit the company described in the case study?

Implementing a Servant leadership style, on the example of a case study, would prevent growing problems and conflict.
Actively listening to reported matters, and immediately resolving them allowed for a healthier cooperation between teams, and in individual groups to learn about incremental conflicts. Former and new manager would to devote more time working not only on teams, but also working on themselves. In return, it is possible not immediately but after some time, they would have received better cooperation from people, they would not have, just one winning team, they should have seven well-working groups. Which would achieve better sales targets not depending on the destination’s popularity.

Listening and solving problems right away, management would reduce the risk of higher turnover of employees looking for new employment. In a wider context of the whole company. If in the future, if the sale target changes the management will be ready for new challenges. Using together transactional and servant leadership styles elements.

The conflict between Sara and Adam could be avoided by listening to his senses. Having seven teams at an equal level, you could do a shuffle in teams, relying on the quality of results, or do this randomly, counting on cooperation in individual groups. In Jane’s situation, management could have used a similar approach. Help in solving a problem in a given group or offering a relocation to another.
Placing employees and their comments as a priority before taking care of the broader issues of companies.


Heskett, J. (2013). HBS Working Knowledge Why Isn’t Servant Leadership More Prevalent? Available from: Accessed 20/04/2018.

Keith, K. (2010) Harvard Business School/ How to Become a Servant Leader/ CEO of the Greenleaf Centre for Servant Leadership, a Westfield, Indiana-based non-profit that promotes education about and implementation of servant leadership. Available from: Accessed 20/04/2018.

Mind tools. (n.d.) Core Leadership Theories Mindtools Available from: Accessed: 20/04/2018.

Mind tools. (n.d.) Leadership Styles Mindtools Available from: Accessed 20/04/2018.

Mind tools. (n.d.) Servant Leadership Mindtools Available from: Accessed 20/04/2018.