First IT had a problem of not being able to communicate in non-technical terms to business or in ways that top management could understand them as to what they needed to help the business accomplish their most important strategic goals

First IT had a problem of not being able to communicate in non-technical terms to business or in ways that top management could understand them as to what they needed to help the business accomplish their most important strategic goals. Secondly business at Hefty Hardware didn’t have the right people in-terms of subject matter expects (SMEs) on the business side of Hefty Hardware who understood the business of Hefty Hardware and also had some solid backgrounds in IT who could in-turn communicate the business needs of the various departments of Hefty Hardware to IT in ways that IT could understand to make sure that all projects they, IT embarked on yielded the right deliverables for the departments they undertook the projects for i.e. their project sponsors. Thirdly because of the first two issues I have stated prior, as stated in Pearson Learning Solutions (2013) it took too long to deliver any sort of technology to the field, and when it didn’t work the way the field staff wanted it, the IT folks just shrugged and told the field staff to add it to the list for next release. (p.327).