In this report a key issue in the hospitality industry will be chosen and discussed and we will see how some negative affects it has on some tourism impacts. The issue chosen is going to be tourism impacts which is the environmental, social and cultural affects in the hospitality industry. There will be two or three trends within this issue to be discussed where the impacts will be shown and how they affect the sector.
The hospitality industry is a large sector with small, large, privately owned, and publicly owned businesses. There are different ethnic and cultural backgrounds of people with different ages, race, and socio-economic backgrounds that are involved in providing and receiving these services. This industry is worldwide providing various jobs, entertainment, food, transportation and different hotels which is why the hospitality sector is so broad and widened. The hospitality industry is a several billion industry which attracts people to entertainment and leisure from all over the world. There are some obvious and visible effects which we see on the economy as well as the environment. Tourism and hospitality can contribute to social and cultural changes in host societies which includes a lot of changes in the value of systems, family relationships, community structure, individual behavior and traditional lifestyles.
Some Environmental issues would be water usage where many resorts and hotels waste water from the long guest showers and the huge pools in the resorts. Restaurants have the same affect because they use water for dishes and the machines always waste power and water where the machines remain inefficient at saving water. Energy usage impacts organisations in the hospitality industry as electricity is used in restaurants, hotels, resorts and even in the airline and airport sections too as well as gas used in this for tourism. Food waste is also something which is always done because most times food is not reusable and are often thrown away too much at these touristic places. This creates problems for the environment, both in action of throwing out the food and the demand it places on the environment to produce more. Pollution is a issue that can happen anytime as there are high outputs of oil, natural gas, gasoline and coal. These can be used for energy or transportation and the amount of pollution caused by organisations in hospitality can be a big problem. Waste such as garbage waste is important itself because items that are not recycled or able to be recycled will clog up the environment and this will build up a lot of trash. This could be anything wasted so this litter to the environment is also bad affecting the environment and people too.
Another negative impact for the environment could be infrastructure issues because tourists will be overcrowding in areas of popularity where there are lots of leisure activities to do such as eating out or staying in their accommodation, so this could lead to poor sanitation which could further lead to diseases to tourists and to local people. Another problem could be that the outsiders may disturb local culture, and this could create conflict. The local people may copy the lifestyles of tourists and this could be a loss for the native customs and traditions. Furthermore, some people may enter into criminal activities to get easy money from tourists which leads to increased crime and anti-social activities and loss of moral and religious value which proves the environment is very important and if it is not managed it could arise to bigger problems. (drustage.unep.org), (2017), Available at: http://drustage.unep.org/resourceefficiency/ ”Many of these impacts are linked with the construction of general infrastructure such as roads and airports, and of tourism facilities, including resorts, hotels, restaurants, shops, golf courses and marinas. The negative impacts of tourism development can gradually destroy the environmental resources on which it depends.” We see that this issue is a huge one because it has affects in different ways but managing this issue is not so difficult as there hasn’t really been a major issue occur in any destination.
Economic Effects also have negativity because a successful hospitality and tourism is done by the reliability on establishing and creating infrastructure, such as roads, visitor centers, hotels and restaurants. This cost is usually paid by government, so it comes out of taxes. There are some jobs which are created by tourism that are often seasonal and they can be poorly paid to people to push up local property prices and the cost of goods and services which is usually done. The negativity in this and the affect it has on the community is tourism does not always benefit the local community as some of leaks out to the use of different hotel chains. Destinations dependent on tourism can be affected by events such as terrorism, natural disasters and economic recession.
According to the World Tourism Organization, ”698 million people traveled to a foreign country in 2000, spending more US$ 478 billion. International tourism receipts combined with passenger transport currently total more than US$ 575 billion – making tourism the world’s number one export earner, ahead of automotive products, chemicals, petroleum and food.” Here is an example of the economy issue we see on the community where money is leaking out.
Social Effects could be a variety of things such as visitor behavior because that could have an effect on the quality of life of the community. This could happen from crowding, congestion, drugs and alcohol problems, prostitution and increased crime could occur. This means that hospitality and tourism can bounce on the human rights with locals being displaced from their own land to make hotels or beaches for the tourists. Interaction with tourists can lead to erosion of traditional cultures and beliefs as well as values and it could even go in the way of these people causing conflict and issues from the non-agreement to things or trash its causing for the social environment.
How does tourism affect where you live? (Matthew Holmes, 2017) states that ”Locals in tourist hotspots around Europe have been fighting back against what they see as destruction of their neighborhoods because of unsustainable visitor numbers. Overcrowded streets blamed variously on an unlicensed accommodation sector, thoughtless visitors and chains of Segway-riding tour groups, has led some activists to breaking point.” This shows us the tourism affect which can fall under social and environmental factors because the overcrowding in the streets and Segway riding is affecting locals from tourists as they can be careless and not be too concerned about the people living there. Overcrowding can also lead to crime occurring too.
In the recent special issue (2018) ‘No plans to introduce gambling: Dubai Tourism’ states that ”Despite the opening of several famous casino hotels, preserving culture remains important, CEO says Visitors at Dubai Tourism pavillion, at Arabian Travel Market 2018 at Dubai World Trade Centre yesterday. Dubai Tourism CEO Issam Kazim said there were no plans to legalise gambling here”. This evident shows us that considering how high tourism can be in different touristic destinations like Dubai the culture of the locals living there is highly important and comes first so this meant that no casinos were to be opened and tourists visiting would visit the destination itself without having casinos to go to. The negative affect in this could be that visitors could fall and visitors could consider other countries to go to and also if there were casinos opened tit would cause a conflict and also issue in culture between people.
Furthermore as we have seen from the trends discussed above: Environmental, social and economical we see there are a lot of restaurants and hotels that are located in areas of natural beauty such as historic cities which could be ‘Stone Henge’ and in areas where there’s a question of will these new facilities destroy the uniqueness or its habitat which is already suffering from too much development and tourism. Due to the hospitality industry being a customer orientated sector it is important to always consider these customers because they all expect the highest quality of their service such as their hot water in hotels with their high-pressure showers, food and water, the availability of spas and swimming pools as well as transport to take them from airport to hotel. The impacts and issues it will have would always be there because the main importance is customer satisfaction and money coming in from customers to generate new businesses, so the visitors are too much focused onto their own enjoyment and wellbeing that they do not see the affect it could be having to locals, to the area or to the environment. There are many organisations that are in a location where it is suitable for the customer and their needs but if it is not situated in a place where there will be minimal affects from traffic, cooking smells, noise of disco and so-fourth. This kind of pollution is not a massive issue, but it does affect peoples attitude towards the industry where we’ve seen a major conflict or war which shows its currently stable and controlled of not getting out of hand.
The hospitality industry isn’t causing a major environmental pollution, and it does not consume huge amounts of non-renewable resources, so this means it may not be in the front line of a massive environmental concern from the points made above. The industry is made of large number of small operations, each of which consumes relatively small amounts of energy, water, food, paper and other resources, and which add only a small amount of pollution to the environment in terms of smoke, smell, noise and chemical pollutants. The main environmental impacts due to the hospitality industry are CO2 emissions, CFC emissions, noise, smoke, smells, health of staff, waste energy, waste water, waste food, waste disposal, agricultural ecology, purchasing policies, transportation policies, sale of souvenirs made from endangered species, location of hotels in fragile locations as well as the damage to the landscape which include litter, erosion, fires, disturbance to livestock, vandalism. There is also traffic congestion and local goods can become expensive because tourists will pay more. Therefore, we have seen the three trends within this issue and how it is damaging people and places as well as environment but there is no further damage and no evident that shows it is rising to cause a danger to anything or anybody which is the good thing within all of this
The hospitality and tourism industry is a vast social and environmental footprint which provides enormous opportunity to leverage positive, global-scale change. If the whole industry worked together to adopt more sustainable practices it could improve on hundreds of millions of lives. Tourism businesses and destinations to embrace that approach requires a strong case where working supportively to protect the environment and promote social and economic justice through travel and tourism reduces compliance risk and keeps businesses ahead of fast-changing regulations ad this will reduce the risk of damage happening to the environment, to people and to businesses. The recommendation to make would be to reduce r risk, respond to consumer demand, build customer loyalty, lower costs, improve efficiency and employee retention rates, and helps protect destinations beyond the resort walls bu putting against some rules, possibly new laws and a better positive impact instead of negative ones and this will be done by people coming together spreading and applying the goods instead of the bads.