Philip Clarke – Esplanade Hotel Llandudno
Unit 217 – Provide support for journeys
Outcome 1 – Understand factors to consider when planning support for journeys.
There are many factors to consider when planning a journeys for an individual. These may include anything that the individual may need on the journey, how the journey is going to take, the outcome of the journey i.e. how long will you be there or will they staying there, and any health and safety factors that may be relevant to the journey e.g. wheelchairs being strapped in appropriately, regular comfort breaks etc.
You can agree with the individual, the level and type of support that will be needed, by listening to what the individual wants, and by providing information on the various travel routes to be taken, whilst supporting them in the use of various items by explaining the uses of those items, (computers, maps, timetables). I personally would support the individual to develop a plan that promotes active participation by getting the individual to plan any journeys that they wish to make, and also making clear to them any organisational policies that they may have to take into consideration with the journey.
During a journey risks can develop. Some of the risks that may develop can include, accidents that may happen, people becoming ill, or travel sick, traffic hold ups causing distress and anxiety and people losing sense of direction in large crowded areas. There are many ways to minimise these risks these can include taking first aid kits with you, ensuring any prescription medication for travel sickness is taken beforehand, keeping track of significant landmarks and taking mobile phones and/or being aware of payphone locations, as well as pre-planning the journey in as much as where you are going to go and what time you will be there.
There are types of communication technology that can support planning, and make journeys safe. These can include the use of maps (paper or digital e.g. on a mobile phone) and computers or tablets to plan journeys, and bus timetables, both a paper copy, or one on the internet for example .Technological aids, such as electronic communicators, hearing aids and videophones are now designed to help disabled people.
Outcome 2 – Be able to support individuals to plan journeys.
Outcome 3 – Be able to support individuals when making journeys
There are many unforeseen problems that could occur during a journey such as:
• Vehicle breaking down – Things such as breakdown cover should be checked and details to hand so this can be dealt with on a journey.
• Bad weather – Alternative activities should be planned for different weathers beforehand so alternatives can be offered.
• People taking ill or an accident – Always having the correct contact details or pharmacy locations / directions can help with this.
• Planned accommodation not suitable – The destination accommodation may not be disability friendly or to small. This should be thoroughly researched before travel, but having details of nearby places may be of help.
• Planned activities not suitable – Again researching beforehand or having alternatives will help this.
• Unforeseen financial difficulties – This could be a loss of wallet/purse or particular types of payment not taken. Advance payment could again help e.g. paying for online tickets to an attraction/venue.
Outcome 4 – Be able to review the support provided for individuals when making journeys
There are many factors that should be considered when reviewing support for a journey. These can include:
• Finances – Are there sufficient finances for both the individual, carer and any transport needs?
• Individual’s disability – Is the destination suitable for the individual’s particular disability.
• Public transport – If using public transport, is it suitable for the individual e.g. wheelchair access on a bus? Does passenger assistance need sourcing such as can be obtained on a train?
• Time restrictions – Will there be enough time to get there, back if need be and to undertake what the individual wishes to do?
• Organisational & Legal policies – Will the journey adhere to all of these. Obviously this is a must.
Feedback from the individual can be taken after the journey in the form of asking questions, or questionnaires etc. the individual’s thoughts/feelings could also be asked, and those relayed to relatives or company superiors. A meeting could be held after with various people to review the journey, and if there was anything that could be changed for subsequent journeys.