school based assessment OFFICE ADMINISTRATION -3087585082639Candidate’s name: Shawnique Gardiner School number: 160106Candidate number: 1601060588Title of the study: Reception and Hospitality Name of school: Signal Hill Secondary SchoolName of teacher: Miss Pearl Alman – George Territory: Trinidad and Tobago Year project is submitted: 20181000000Candidate’s name: Shawnique Gardiner School number: 160106Candidate number: 1601060588Title of the study: Reception and Hospitality Name of school: Signal Hill Secondary SchoolName of teacher: Miss Pearl Alman – George Territory: Trinidad and Tobago Year project is submitted: 2018Contents TOC o “1-3” h z u TITLE OF PROJECT PAGEREF _Toc508583937 h 2AIMS OF THE PROJECT PAGEREF _Toc508583938 h 3OBJECTIVE PAGEREF _Toc508583939 h 3FUNCTIONS PAGEREF _Toc508583940 h 4CORRESPONDENCE PAGEREF _Toc508583941 h 5METHODOLOGY PAGEREF _Toc508583942 h 6QUESTIONNAIRE PAGEREF _Toc508583943 h 7SCHEDULE PAGEREF _Toc508583944 h 9TITLE OF PROJECT An investigation into how reminder systems can be used by the receptionist to prepare for meetings.AIMS OF THE PROJECTThe aim of the investigation is to find out the manual and electronic reminder system that can be used in preparing for meetings.Another aim of the investigation is to find out if the both reminder systems are effective.OBJECTIVE To determine the various types of reminder systems used by the receptionist in preparing for meetings.To determine the various types of meetings carried out by penny savers.To determine the electronic and manual reminder system used to prepare for meeting at penny savers.FUNCTIONSThe functions of Reception and hospitality office are:Receiving and screening visitors.
Introducing visitors using appropriate protocol.Maintaining the reception register both manual and electronic.Operating the switchboards.Managing and maintaining the reception area.CORRESPONDENCEFebruary 10th, 2018Alison Santana- Charles Manager of Penny Savers Supermarket Milford Rd, CanaanTobagoDear Mrs.
Charles, I am Shawnique Gardiner and I’m a fifth form student of Signal Hill Secondary School (SBA). I am conducting a research based on the topic, Reception and Hospitality for my School Based Assessment. I would like for you to grant me permission to conduct my interview and survey at penny savers supermarket. My research wouldn’t hamper your business in anyway. I would be grateful if you accept my request to do the research. I can be contacted at 1868-370-1301 or [email protected]
com. Yours sincerely,-1809752476500S. GardinerShawnique GardinerMETHODOLOGY In completing this research, a letter was sent out to Penny Savers Supermarket asking to do a survey and interview which would be carried out by me. The interview was done over the telephone and the survey was done face to face which is relevant to the business to gather information. The survey questions were given out to the staff members on the 15th January 2018.
The best method used was the interview over the phone because more questions could have been asked and I could get a better understanding of the data.QUESTIONNAIRE I am Shawnique Gardiner, a fifth form student of Signal Hill Secondary School. This questionnaire is based on the Reception and Hospitality. It consists of thirteen questions.2771775247650011430002476500Sex: Male Female 809625140970Age:28956002571751143000257175What kind of reminder system does the business uses?Electronic Manual 4953003467100What are the responsibilities and duties of the receptionist?55245030099000552450217170035337753467102000250346710752475346710What kind are the reminder system do the business uses?Tickler files Diaries Calendars27241502578101143000257810What system are the calendars based?Electronic Manual4953006330950According to the kind of reminder system you choose above, explain why you chose that answer495300401955055244910668023622012787650695325278765Do you know how to maintain the reception register?Yes No 419099425450How do you maintain the reception register?41910030670502457450273685695325273685Does the business have a switchboard?Yes No 3905253778250How does the business manage cancelling and rescheduling of appointments?4381502305050034290012192000How do you cope with problem from the business?5048253860805048245270543815019113500What are the attributes of a receptionist?43815010287003905258572500342900495300SCHEDULEDATE 2018 ACTIVITIES COMMENTS8TH January Select a topic for my SBA My school teacher approved the topic.9th January Showed my teacher a drafted of the letter of correspondence The teacher made corrections and handed back to right after.11th January Printed out the letter of correspondence The teacher checked to see if the corrections were made.15th January Went to penny savers supermarket with the letter of correspondence They gave me an appointment date instead of speaking to me one time.10th February Went back to penny savers supermarket I met with the manager and she told me that I could go ahead with the research.11th February Printed out the questionnaire Handed out the questionnaire to the staff members.11th February Collected the questionnaire Went back to penny savers supermarket to collect the questionnaires.13th February Continuation of SBA Started the methodology and finished the whole SBA.14th February Finished SBA Printed and check though SBA for any errors.REGULATIONS AND POLICIES A legislation that governs penny savers is confidentiality.