Social Lotus Notes to enhance creativity in sharing information.

Social informatics entails an
interdisciplinary study on the use of Information and Communication
Technologies (ICT). Based on Sawyer (2005), research on social informatics reveals five
common findings. This includes the use of ICT leading to multiple and sometimes
paradoxical effects (Sawyer 2005). Kling (2007) illustrates this by discussing
the productivity paradox. Here, linking computer use and productivity generates
significant socio-economic benefits but also affects these sectors by
increasing unemployment and failing to realize major increase labor

Sawyer (2005) has the use of ICT shaping thought
and action in ways that benefit some groups more than others. Here, Kling (2007)
provides the example of the period 1970s and 1980s involving studies on the
impacts of computerization to work-life changes. Results from these studies
indicate differences in impacts among professionals dictated by the relative
power of the worker. Further, Sawyer (2005) holds the differential effects of
design, implementation, and use of ICT have moral and ethical consequences. To
illustrate this, Kling (2007) uses the example of PriceWaterhouse buying copies
of Lotus Notes to enhance creativity in sharing information. However, the
company saw no need to train its employees on the technology only to later lead
to its poor use by the company’s associates.

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It is important to consider findings of the
design, implementation, and use of ICT as having a reciprocal relationship with
the larger social context (Sawyer 2005). According to Kling (2007), the way
people use information and technology influences consequences in work, social
relationships and organizations. Examples involve the use of these tools to
create an incentive system such as in the case of PriceWaterhouse and improve
work processes through digitization. Sawyer (2005) finds that the phenomenon of
interest varies with the level of analysis. Here, Kling (2007) presents the
work-oriented view illustrating differences in how people work and use
computers. It is this difference that leads to variation in the value of ICT
across the various social groups.

Research by Kling (2007) provides numerous
examples of the findings on social informatics. It agrees with Sawyer (2005)
common findings supporting the multiples effects of ICT, how ICT shapes thought
and action creating unequal benefits to the users and the moral and ethical
consequences generated by the differential effects of ICT. Further, it provides
evidence on the use of ICT having a relationship with the larger social context
identified by the evolution to digitization. Lastly, it agrees on the level of
analysis is a factor generating variations in interest about the subject.