Within my job role as a senior and currently and an acting duty manager I feel that having good communication skills is essential. It allows me to be able to share information with a range of different individuals and services and it also allows me to build positive relationships with these individuals. As part of my job I need to be able to communicate with resident’s, their families, my work colleagues and other professionals for example: social workers, doctors and other professions.
All individuals have a preferred way/method of communicating their wants and needs and staff should ensure that the individual’s method is acknowledged and respected when supporting them. I feel that for communication to be effective it needs to be: non-judgmental, empathetic, genuine and supportive to the individual’s needs and that the person that is communicating with the individual needs to be an active listener.